Shipping & Other Questions
My item never arrived. What's next?
Will I (the customer) receive free samples?
Am I able to change my online order?
What is your return policy?
Shipping, handling charges are not refundable.
Unfortunately we cannot accept returns for products that have not been purchased at Kevynaucoin.com.
The item arrived damaged, what should I do?
When and how will my order ship? Do you ship internationally?
Kevynaucoin.com currently only ships domestically within the U.S. Should you wish to order Kevyn Aucoin products online and are not located within the U.S. Please visit the following retailer sites:
Are your products latex free?
Are any of your products formulated for teenage or younger skin?
What is the safest way to remove your products?
Do your products contain parabens? If so, why?
Is there a taste or smell to the lip products?
Do you sell the red replacement pads for the eyelash curler?
Where can Pro Artists receive their discount?
How do I place my order?
You need to sign in with your user name and password in order to receive the 40% discount for Pro Artists.To be a Pro Artist account, you need to submit your application on Pro Only.
When is the discount applied?
All prices on the site are discounted prices once you login. Your discount will also be applied at checkout.
Am I eligible for any promotions?/Why did not I get the Gifts/Samples/Discounts as your site stated for promotion if there is any?
Unless otherwise specified, all promotions/sale running on our site are for average customers, not for Pro Artists, as Pro Artists already enjoy considerable discounts on every order.
I'm ordering from outside the United States. How do I check out?
Only orders to address within the United States can be completed online. In order to place a ProArtist order for an international address, call our customer service representatives at 1-888-367-1319. Please have your user name and password ready, and they will be able to place the order for you. You will be responsible for any freight and duties to your country.