FAQ

Order & Payment

Pending order verification and payment approval, all orders placed with standard shipping will ship within 1-2 business days from the day your order is placed. Domestic orders placed with expedited shipping will ship within 1 business day. You will receive a shipping confirmation email with a tracking number once your order has shipped.
To ship outside of the U.S., simply select your country in the shipping details at checkout.
Upon checkout, an email will be sent to you to confirm your order. Once your order has shipped, you will receive an additional email with a tracking number to confirm your order has shipped. To track the status of your shipment, you can click on the tracking number directly from your email or by logging into your account and selecting order history. From there you will be able to see if the order is awaiting fulfillment or has shipped. If you are not a registered user, you can track your order under Track Orders by entering your email address and order number. To register, you can create an account here.
Domestic orders deliver within 5-7 business days. Should you wish to receive expedited shipping, please select 2-day shipping upon checkout, which is available at an extra cost.

International orders will deliver within 14 business days. Please note depending on your local carrier, some international packages may not have door-to-door tracking, but only be stamped when it reaches their facility.

Orders shipped outside of the United States may be subject to import duties, taxes, and charges which are not included in the total cost of this order. These additional charges will not be covered by Kevyn Aucoin Beauty.
If you do not receive your order by the estimated time of delivery, please contact our Customer Service Department at customerservice@kevynaucoin.com or (888) 367-1319. To receive the fastest service, please provide the order number along with your email address.
When your Kevynaucoin.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at customerservice@kevynaucoin.com or (888) 367-1319. Please provide your order number along with your email address for the fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us. Refunds and exchanges are subject to company approval.
Once you receive an order confirmation, unfortunately your order is already being processed and cannot be changed. To cancel, please contact our Customer Service Department at customerservice@kevynaucoin.com or (888) 367-1319.
Kevynaucoin.com accepts PayPal and the following credit cards: Visa, MasterCard, American Express, Discover. We also accept debit cards with a Visa or MasterCard logo.

Payment is available via PayPal at checkout with a registered PayPal account. Don’t have a PayPal Account? You can sign up for one on the Paypal website.
We also accept international credit cards with billing addresses in U.S.
Payment is authorized and charged as soon as your order is placed and processed.
Unfortunately, we currently do not offer gift wrapping. If or when we do, we will be sure to let you know!
All prices of merchandise are shown in U.S. Dollars (USD) across the site and at checkout.

Shipping, Returns & Exchanges

To return/exchange a Kevynaucoin.com purchase within 30 days of purchase: Please contact our Customer Service Department at customerservice@kevynaucoin.com or (888) 367-1319. Returns are only accepted for products that are in new or gently used condition. Upon customer service approval, we will provide you with a return authorization number as well as shipping instructions for your return package. Refunds and exchanges are subject to company approval.

Please note we do not provide return labels. Shipping, handling charges are not refundable.

Unfortunately we cannot accept returns for products that have not been purchased at Kevynaucoin.com.
We now offer worldwide shipping! For a complete list, click on the Country/Region dropdown under Shipping Address upon checkout.
Additionally, Kevyn Aucoin products are sold all over the world. Use our store locator to find a store that carries Kevyn Aucoin Beauty near you.
Unfortunately, we currently offer standard shipping on international orders only. International orders will take up to 14 business days to arrive.
From the day we receive your returned package, please allow up to 14 business days for us to process your return. You will receive your refund in the original form of payment.

If after 14 days you have not received your refund, please contact us at customerservice@kevynaucoin.com or (888) 367-1319.

Samples & Promotions

We currently offer complimentary samples with every order over $50.You can view the samples available and select your choice upon checkout. Your samples will automatically be added to your cart at no additional cost.

We also occasionally run special promotions that may allow you to choose more than one sample. Samples are limited and are subject to change upon availability. Should you have a special request, please contact our Customer Service Department at customerservice@kevynaucoin.com or (888) 367-1319.

Products

Yes, our products are latex free.
All of our products can be used on any skin type.
Any makeup remover that works with your skin will be best to remove our products. Oil-based removers will remove oil-based and waterproof products with the most ease.
Very few of our products contain parabens. Parabens preserve the product and extend the longevity of use.
Yes, our lip products have a fig flavor, natural oils and mango butter to hydrate and condition your lips.
One replacement pad comes with The Eyelash Curler. We do not sell the red pads separately as we recommend purchasing a new eyelash curler once the second pad has lived its full life to ensure optimal product performance.

Pro Artist

Pro Artists first need to submit an application under the Pro Artist section of our website. Once approved, you can receive your discount online. This discount on Kevyn Aucoin products only works on our website and not in store. Please note that as Pro Artist accounts already enjoy 40% on all products unless otherwise specified, they are not qualified to enjoy any other discounts such as promo discount code, etc.
Please allow up to 4 to 6 weeks for approval. Once your application has been reviewed and approved, you will receive an email about how you can shop with your Pro discount on our website.
Log into your registered account with your username and password. Your Pro Artists 40% discount will be applied and deducted from your order at checkout. If you are interested and eligible for a Pro Artist membership, you can submit your application under the Pro Artist section of our website.

Shipping rates vary on shipping location. If you are a Pro Artist with an international shipping address, please not your order is subject to import duties, taxes, and charges which are not included in the total cost of this order. These additional charges will not be covered by Kevyn Aucoin Beauty. For full disclosure on international shipping, please visit our Shipping page.
All prices on our website will reflect discounted prices once your logged into your account. The price shown in your cart at checkout will reflect the 40% off.
There is no cost! As a member of the Pro Artist program, we love to see your love for the KAB Products when working on photoshoots, weddings, events and award season. We are also very grateful when Pro Artists recommend KAB products to all those who enjoy premier makeup from an incredible heritage brand. To become a Pro Artist member, we require a copy of photo identification and two proper credentials, which are listed on the Pro Artist application form.

Instagram pages are not accepted as credentials.
Unless otherwise specified, all promotions/sale running on our site are eligible to all customers including Pro Artists.